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Plant Process Computer Services

C3-ilex has been closely involved with Plant Process Computer System customers since 1985. We have a broad technology and experience base and can provide the services required to maintain your system or to migrate to new technologies. Visit our "Consulting” Link for a more detailed description of C3-ilex’s capabilities.

Technical Support Program

C3-ilex offers a Technical Support Program that provides users with a source for plant monitoring related information, technical support services and a communication vehicle to promote sharing of information among users. The Program provides a two-tiered approach, Basic and Technical Support, selectable by the user depending on support needs.

Basic Services:

C3-ilex hosts and maintains a Web site for subscribing plant process computer system users which provides the following basic features and information:

	Global map/site contacts
	Users group information
	Bulletin board

Technical Support Services:

C3-ilex provides the following additional features and information to Technical Support subscribers via the web site:

	Software download of updates
	Manual updates
	Technical information
	Help desk
	FAQs for system/products
	Service information letters

Click here to login for Plant Monitoring Tech Support.

Software Maintenance

C3-ilex provides technical support to subscribers in accordance with Software Maintenance Agreements whose features include:

	Help desk
	Architecture support
	40 hours per quarter technical support
	Preferred pricing on additional support
	Emergency service on-call
	Web site access via Technical Support Services

Custom Projects

C3-ilex has the technical expertise to perform major projects as required by Power Plant customers.  Current areas of involvement include:

	Data Acquisition System migration/replacement
	System/platform migration to newer technologies
	Interface software development
	Simulator support and interfaces
	On-site support

C3-ilex Approach

C3-ilex believes in establishing long-term relationships with our customers. Our approach to any project is to understand our customer’s current environment and future direction, as well as the specific scope of the current project. Our experienced implementation team can deliver high quality technology to your organization quickly and efficiently.